Training: Operational Effectiveness & Continuous Improvement

Our structured training program is focused on effective management systems, designed to drive operational efficiency, supervisory performance, and continuous improvement.  Our training program focuses on enhancing skills via a combination of classroom lectures and modules in the workplace. The modules are designed to ensure that participants use the performance tools and systems, and adapt them to their work environment. The result is that your teams will themselves be driving continuous improvement


Course lecture & Module Content


1. Proactive Management

  •  Understand the concept of Proactive Management and why it is desirable
  • Understand a framework for classifying Management time use
  • Understand how a Daily Schedule Control can increase Active Management
  • Understand how to design a Daily Schedule Control to be used in the department

2. Process Mapping

  • Understand how to construct a process map
  • Understand the types of losses that can occur in a process
  • Understand bottlenecks, rework and parallel processes
  • Understand how to create an opportunity list for improvements 

3. Process Observations

  • Understand the reasons for performing process observations
  • Understand the reasons for lost time and how to identify opportunities
  • Understand how to establish performance standards
  • Understand how to conduct an observation and practice the technique in the workshop

4. Change management

  • Recognize the important role that people play in making business transformation successful
  • Discuss the fundamental challenges in getting people to change sustainably
  • Understand and be able to apply the key steps required to successfully manage change
  • Know how to apply this to effectively manage a change in their area

5. Management System

  • Definition of a Management System
  • Overview of how system elements are used to manage a business
  • Importance of maintaining a closed loop continuous improvement process
  • Understanding of how the system is used to drive behavioural change

6. Software for Success- Process Efficiency

  • Workshop sessions to define and understand current software process and opportunities
  • Identify errors, rework, parallel processes in front-line systems
  • Understand error reduction techniques as well as tools and tips to address opportunities uncovered 


7. Effective Meetings / Communication

  • Understand communication styles and methods and when to use them
  • Understand how to write effective communications and run effective meetings
  • Understand how to measure effectiveness, and reduce administration burden

8. Problem Solving and Root Cause Analysis

  • To introduce the basic problem solving cycle and basic tools
    • Pareto Analysis
    • Brainstorming
    • Five Why’s 
    • Ishakawa (fishbone) Diagram
    • Decision Making
    • Pareto Analysis

9. Operating Dashboards

  •  Understand operating dashboards as management tools
  • How to create an operating dashboard
  • Understanding how to update and refresh operating dashboards
  • Define applicable key performance indicators

10. Developing KPI's

  • Understand what Key Performance Indications are
  • Developing and evaluating value adding KPI's in an organization 

11. Lean & Theory of Constraint

  • Introduces the concepts of Lean Manufacturing and the use of Kaizen Blitz to achieve a Lean state through targeted management training and consulting

12. Five "S"

  • To introduce a methodology for keeping the workplace clean and organized  
  • Sort - identify items that should and should not be in the work area
  • Straighten – organize the items that remain so they can be easily kept in order
  • Sweep – sweep and clean so defects are easy to find
  • Standardize – make Sort, Straighten, Sweep part of the daily routine
  • Sustain – make Five S part of the culture


13. Setup Reduction

  • To introduce the concepts required for reducing setup or changeover time  
  • A setup reduction process
  • Classification of setup activities into Internal and External
  • The new Setup vs. Batch Size paradigm

14. Error Reduction

  • Introduces the concepts of error prevention or “Poka Yoke”
  • The separation of cause and Effect
  • The concept of error prevention vs detection
  • Error prevention devices
  • Simple language consideration and guidelines

15. Introduction to Active Selling

  • Reviews the types of activity carried out by Salespeople and involves participants in discussion of changes that can be made to increase Active selling
  • Reviews models of sales call structure to emphasize the importance of understanding customer needs and wants
  • Sales strategy development 

16. Coordinator Leadership

  • Apply, sustain and improve the management system 
  • Prepare procedures to aid in perpetuating the results and to serve as training guidelines in the future
  • Develop a follow-up audit schedule to monitor skills adoption and learning

Meet Our Corporate Instructors