Why us?

Brooklin Consulting is a management consulting firm with worldwide experience in many leading industries. We help organizations overcome their unique business challenges, uncover their greatest opportunities and achieve impactful results.


We are proud to make a positive impact on many of today's social and economic challenges. Brooklin Consulting is recognized at the Advanced level with the UN Global Compact. Our Communication on Progress demonstrates many of the ways in which our firm and our people have supported the UN Global Compact in the past year.
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We are deeply passionate about our work and committed to helping our clients achieve their goals through every step of the engagement. With more than 30 years of experience our ‘Structured Approach’ has been proven to solve all types of business challenges. We provide tangible solutions for your business challenge(s) through:

  • Identifying your current state of business
  • Developing realistic, measurable and tangible goals and solutions
  • On-site implementation of the planned improvements at your facilities
  • Concluding the engagement with a stable and sustainable long-term strategy

We guarantee our clients will receive tangible and measurable results.

Our ‘Structured Approach’

Our approach has helped many of our clients to achieve a higher than 3-to-1 return on investment.

We focus on identifying opportunities for improvement and implement the best solutions. We help clients in a wide range of industries solve challenges such as: technical, behavioral, profit bottlenecks, wasted time/materials, customer service and more.

We work collaboratively with your people to improve the day-to-day processes of your business functions that directly impact your profitability and service levels. By designing and building user-friendly management systems ensures your supervisors and their teams have the information and the right tools to make better business decisions.

How We Work

Our Leaders

Our team is comprised of diversely talented professionals that offer our clients an array of creative thinking, strategic problem solving, and motivational teamwork.

Our consulting style is collaborative and participatory. We complete all our work on-site, and in partnership with your people. It’s important for us to always conduct our work respectfully, with honesty and integrity throughout the lifespan of the project.

Our firm proudly provides clients with impactful and sustainable change, and our team is the key to achieving those goals.

William Surphlis

President /Founder

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Brent Walters

Vice President of Operations/Founder

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Bill Cloke

Director of Operations and Training/Founder

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Michael Flemming

Vice President/Founder

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TJ Edmondson

Vice President/Founder

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Lori Surphlis

Director of People, Culture and Treasury/Founder

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Larisa Mazmanyan

Director of Innovation and Partnerships/Founder

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Ken Kirk

Director of Partnerships/Founder

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William Surphlis

President/Founder

Industrial Business Administration, Durham College, Queens

Over 180 engagements, Certified Lean, Six Sigma, Margin Management, Leadership and Strategic Improvement Coach.

             

Bill’s job is to support Brooklin’s vision to improve the standard of living in the world.

He started his career more than 30 years ago as a Junior Management Consultant and has been a partner in two consulting firms as well as an award-winning manager at Alexander Proudfoot.

For 17 years, Bill managed Grant Thornton Productivity Improvement where his team of consultants delivered consistently for their clients, in every province and territory in Canada. In addition to the Canadian projects, GTPI also worked in the US, Europe and China, when their Canadian clients had operations outside Canada.

Bill’s industry experience is vast, covering a large geography as one of Air Canada’s original million milers.

Bill strives to be at the forefront of technology, enabling clients to make the best use of data to manage operations. He has mentored many Master black belts and overseen process innovations which have truly made a difference.

Bill is an Industrial Engineer at heart. He relentlessly searches for ways to improve productivity, and to leverage his personal experiences and methodologies through his team of exceptional professionals.

Brent Walters

Vice President of Operations/Founder

BA - Trent, MBA - Athabasca

Over 75 engagements in Canada, US, Asia

             

Brent has been consulting for over 25 years and has experience working in most operating departments – sales, purchasing, planning, administration, scheduling, operations, warehousing and engineering.

Brent worked with three major international consulting companies prior to joining Brooklin Consulting. He has implemented productivity improvements in over 75 engagements throughout Canada, the United States and Asia. Brent has worked with well-branded companies in industries such as aerospace, hospitality and manufacturing. Always focused on sustainable financial results, Brent has helped his clients achieve millions of dollars inincreased profits.

Brent has also taught several university-level business courses to third-year graduate students at Seneca College and has an MBA from Athabasca University.

Bill Cloke

Director of Operations and Training/Founder

Eng. Physics – Queen’s, M. Eng. Mechanical – McMaster, CMC

Over 130 engagements, Training, Statistical Analysis, Lean

             

Bill is a Director of Operations & Training for Brooklin Consulting. He develops and delivers training programs and is responsible for building models to measure the results of improvement projects. He also helps determine operating parameters for statistical process control.

Bill’s career encompasses more than 35 years of experience in both consulting and line management. A seasoned facilitator and analyst, Bill has practical skills in operations improvement, logistics, Lean processing, strategic planning, training and statistical analysis.

Bill has worked on a wide variety of consulting projects, large and small, for both private and public sector clients, in many different industries. He was a Plant Manager in wire manufacturing and an Operations Manager at an aluminum plate mill. Bill has also been an instructor at Sheridan College in Ontario. Bill has improved operations in many manufacturing businesses but has a particular love for seafood operations – wild harvesting at sea, aquaculture and shore-side processing.

Michael Flemming

Vice President/Founder

HBA Richard Ivey School of Business, Certified Lean Six Sigma Black

Experience in aviation, steel, public works.

             

Michael is Vice President of Brooklin Consulting with experience managing both public and private sector engagements, including with large multinationals, family owned businesses, and non-profit organizations. He leads projects to execute strategy and improve productivity, working with both senior leaders and front-line employees. Michael has a passion for transformational leadership and loves working with people to help them get the most out of their operations.

Michael has managed several projects across many industries including insurance, aviation, benefits administration, manufacturing, real estate, consumer packaging, mechanical contracting and public works. He is skilled in business intelligence, operations improvement, margin management, strategic planning, organizational design and management training. Prior to Brooklin, Michael was a senior manager at Grant Thornton Productivity Improvement having worked across Canada in six provinces and two territories.

Michael graduated from the Richard Ivey School of Business and is a certified Lean Six Sigma Black Belt.

TJ Edmondson

Vice President/Founder

Lazaridis School of Business and Economics , Wilfrid Laurier

Experience in forestry, construction, distribution

             

As a Vice President and Founder of Brooklin Consulting, TJ is responsible for overseeing the execution of Brooklin’s ‘Structured Approach’ across client engagements. His practical skills in facilitating operational, strategic and behavioural change are proven to deliver both human capital and financial returns for his clients.

TJ works with all levels of his client’s management and front line team to install and facilitate initiatives on topics such as productivity improvement, margin management, strategic business planning, business integration, business intelligence, layout optimization, data analysis and analytics, and management training. He has completed engagements in a variety of industries including; professional sports, aviation, consumer packaging, distribution, financial services, food processing, forestry, manufacturing, mining, and real estate development.

TJ has worked with various types of organizations including large multinationals, Indigenous owned, public service, and family owned businesses.

TJ is a graduate in Economics from the Lazaridis School of Business and Economics at Wilfrid Laurier University. He served as a Governor and Senator on Wilfrid Laurier’s academic and operational governing bodies and was a member of the Students’ Union Board of Directors.

Lori Surphlis

Director of People, Culture and Treasury/Founder

BA Psychology, Sociology and Criminology Carleton University

Certified in Leadership with the Institute of Canadian Bankers

      

As Director of People, Culture and Treasury and Founder Lori ensures our policies truly represent best practices making us a preferred employer of top consulting talent.

Lori joined the bank after completing her studies at Carleton University and was quickly recognized as a leader taking on additional responsibility in her roles including Quality Circle Leadership and Branch Management.

Through studies at McMaster Lori successfully completed several finance and banking related courses to become certified by the Institute of Canadian Bankers in People and Team Management as well as Branch Compliance. After 7 years with TD Bank Lori left to raise 3 wonderful children.

Lori has been a leader in the community and a stalwart volunteer on numerous committees and working groups associated with raising funds for the school board. These dollars were used to support programs that had limited if any funding like the library, music programs and recreation equipment for the students.

With the launch of Brooklin Lori has taken firm control of our financial reporting and treasury but her passion is working to develop a culture that is supportive and inclusive while striving always for excellence.

Larisa Mazmanyan

Director of Innovation and Partnerships/Founder

MBA, AUA College of Business and Economics

BSc, YSU School of Economics

Strategic Management and Leadership qualification, Chartered Fellow, Chartered Management Institute

Organisational strategy development and implementation, strategic planning, change strategies, valuation

Experience in North America, Europe and Asia

             

Larisa is a Director of Innovation and Partnerships for Brooklin Consulting. She has 15 years of professional consulting and advisory experience across a range of industries and international markets.

Larisa has worked with enterprises ranging from entrepreneurial privately held businesses through to large listed multinationals. She has advised top-level management in areas such as strategy development and implementation, strategic planning, market entry strategies, change strategies and business valuations.

Larisa has held various leadership roles across multiple organizations over the last several years. As an avid community builder, she has been involved with a number of boards and charities, many which are focused on education.

Previously, Larisa served on the Quality Control Committee and Valuation Committee of Grant Thornton Consulting. At Grant Thornton she was part of international teams, leading cross-border projects across multiple service lines and markets.

Larisa holds an MBA in Finance and Accounting, and a Bachelor of Science degree in Economics. She has received Chartered Fellow status, CMI qualification in Strategic Management and Leadership, and Chartered Manager award from the Chartered Management Institute in the UK.

Ken Kirk

Director of Partnerships/Founder

Business Administration Diploma, Humber College

Technology implementation, organizational transformations

Experience in Canada and the USA

      

Ken is a Director of Partnerships for Brooklin Consulting. He develops and strengthens partnerships with organizations seeking support in achieving their planned performance improvement goals.

Ken has 30 years of experience helping organizations in many different industries implement strategic solutions and achieve optimal performance. He incorporates the use of proven methods that have been honed and perfected over his years of professional leadership delivering strong business growth results. A professional that is guided by integrity and open to understanding alternative views in order to ensure a challenge or opportunity is approached in the most effective means possible.

Ken’s experience covers most regions of Canada and the USA. He has been involved in a wide variety of major projects that range from pure technology implementations to complete organizational transformations.

Ken’s passion is to be constantly improving life for humanity. His entire career has been rooted in solutions that make organizations more effective and better companies for their employees and clients. His personal commitment to this has been his support of charities that are focused on enhancing the lives of all people so that everyone has the basic necessities.

Our Partnerships

We regularly seek like-minded credible partners from both public and private sectors who share our dedication to helping support and promote Canadian talent and business.

Our Partners Include:

CCAB
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Facilitating sustainable business relationships between Aboriginal peoples and business in Canada.

ESOP
ESOP logo

Promotes the concept of employee share ownership plans (ESOPs) for business in Canada.

UnGlobal Compact
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Aims to mobilize a global movement for companies to align strategies and operations with universal principles on human rights, labor, environment and anti-corruption.

Team Horton’s Curling
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We are in proud support of the Team Horton’s competitive women’s curling team from Ontario Canada.