Why us?

Our mission is: “To raise the standard of living in the world by improving the utilization of resources consumed. We are committed to evidence-based decision making and devoted to searching for evidence. We will do it in an honest straightforward way that is inclusive. When we don’t know, we will say so. We will use qualitative methods like expert judgement to get answers quicker. We will enjoy our mission.”

Our people are our greatest asset. We have worldwide experience in all leading industries. We are committed to helping you improve your results and building a culture of continuous improvement. Our ‘Structured Approach’ has been refined over more than 30 years in many different industries and situations.

If you want to effect change in the way you sell, process or manage, Brooklin Consulting can help you.

How We Work

Our ‘Structured Approach’ focuses on identifying problems and implementing solutions. We help clients in a wide range of industries solve challenges – from implementing technical improvements to fostering behavioural change and opening up profit bottlenecks.

We work collaboratively with your people to improve the basic processes that satisfy your customers and accomplish your business goals. Our consultants help your team build an effective management system. This ensures that people have the information they need to make good decisions. They will know each day how the process is performing.

How We Work

Finally, we give supervisors and managers the tools they need to be more efficient leaders. Our approach has helped many of our clients to achieve a greater than 3-to-1 return on investment.

Our People

Our people act with integrity, honesty and curiosity. Our goal at the end of the day is to provide our clients with impactful, sustainable change. Our work style is collaborative and participatory.

William Surphlis

President /Founder

View Bio

Brent Walters

Vice President of Operations/Founder

View Bio

Bill Cloke

Director of Operations and Training/Founder

View Bio

Michael Flemming

Vice President/Founder

View Bio

TJ Edmondson

Vice President/Founder

View Bio

William Surphlis

President/Founder

Industrial Business Administration, Durham College, Queens

Over 180 engagements, Certified Lean, Six Sigma, Margin Management, Leadership and Strategic Improvement Coach.

(647) 261-6486

(647) 261-6486

Bill’s job is to support Brooklin’s vision to improve the standard of living in the world.

He started his career more than 30 years ago as a Junior Management Consultant and has been a partner in two consulting firms as well as an award-winning manager at Alexander Proudfoot.

For 17 years, Bill managed Grant Thornton Productivity Improvement where his team of consultants delivered consistently for their clients, in every province and territory in Canada. In addition to the Canadian projects, GTPI also worked in the US, Europe and China, when their Canadian clients had operations outside Canada.

Bill’s industry experience is vast, covering a large geography as one of Air Canada’s original million milers.

Bill strives to be at the forefront of technology, enabling clients to make the best use of data to manage operations. He has mentored many Master black belts and overseen process innovations which have truly made a difference.

Bill is an Industrial Engineer at heart. He relentlessly searches for ways to improve productivity, and to leverage his personal experiences and methodologies through his team of exceptional professionals.

Brent Walters

Vice President of Operations/Founder

BA - Trent, MBA - Athabasca

Over 75 engagements in Canada, US, Asia

(416) 500-0979

(416) 500-0979

Brent has been consulting for over 25 years and has experience working in most operating departments – sales, purchasing, planning, administration, scheduling, operations, warehousing and engineering.

Brent worked with three major international consulting companies prior to joining Brooklin Consulting. He has implemented productivity improvements in over 75 engagements throughout Canada, the United States and Asia. Brent has worked with well-branded companies in industries such as aerospace, hospitality and manufacturing. Always focused on sustainable financial results, Brent has helped his clients achieve millions of dollars inincreased profits.

Brent has also taught several university-level business courses to third-year graduate students at Seneca College and has an MBA from Athabasca University.

Bill Cloke

Director of Operations and Training/Founder

Eng. Physics – Queen’s, M. Eng. Mechanical – McMaster, CMC

Over 130 engagements, Training, Statistical Analysis, Lean

(416) 948-2834

(416) 948-2834

Bill is a Director of Operations & Training for Brooklin Consulting. He develops and delivers training programs and is responsible for building models to measure the results of improvement projects. He also helps determine operating parameters for statistical process control.

Bill’s career encompasses more than 35 years of experience in both consulting and line management. A seasoned facilitator and analyst, Bill has practical skills in operations improvement, logistics, Lean processing, strategic planning, training and statistical analysis.

Bill has worked on a wide variety of consulting projects, large and small, for both private and public sector clients, in many different industries. He was a Plant Manager in wire manufacturing and an Operations Manager at an aluminum plate mill. Bill has also been an instructor at Sheridan College in Ontario. Bill has improved operations in many manufacturing businesses but has a particular love for seafood operations – wild harvesting at sea, aquaculture and shore-side processing.

Michael Flemming

Vice President/Founder

HBA Richard Ivey School of Business, Certified Lean Six Sigma Black

Experience in aviation, steel, public works.

(519) 661-7879

(519) 661-7879

Michael is Vice President of Brooklin Consulting with experience managing both public and private sector engagements. He leads projects to execute improvements in productivity and margins. He focuses on enhanced supervisory performance and works with all levels of the organization to install a culture of continuous improvement.

Michael has led projects in several industries including real estate, insurance, aviation, manufacturing, mechanical contracting and public works. He is skilled in business intelligence, operations improvement, strategic planning, organizational design and management training. Prior to consulting, Michael worked as a productivity analyst for a large Canadian tech company.

Michael has a passion for transformational leadership and loves working with people to help them get the most out of their operations.

Michael graduated from the Richard Ivey School of Business, earning his HBA with distinction. He is a certified Lean Six Sigma Black Belt.

TJ Edmondson

Vice President/Founder

Lazaridis School of Business and Economics , Wilfrid Laurier

Experience in forestry, construction, distribution

(705) 718-7583

(705) 718-7583

TJ is Vice President of Brooklin Consulting. Prior to the creation of Brooklin, he was a Results Manager with Brooklin’s predecessor Grant Thornton Productivity Improvement.

TJ’s experience includes strategic business planning, project management, business integration, layout optimization, productivity improvement and sustainability. He has worked in a variety of industries including: aviation, consumer packaging, distribution, financial services, food processing, forestry, manufacturing, mining and real estate development.

TJ has worked with various types of organizations including large multinationals, Indigenous, public service and family-owned businesses. TJ’s practical skills in facilitating operational, strategic and behavioural change have delivered both human capital and financial returns for his clients.

TJ is a graduate in Economics from the Lazaridis School of Business at Wilfrid Laurier University. He served as a Governor and Senator on Wilfrid Laurier’s academic and operational governing bodies and was a member of the Students’ Union Board of Directors.