Why us?

Brooklin Consulting is a boutique management consulting firm with worldwide experience in many leading industries. We are deeply passionate about our work and committed to helping our clients achieve their goals through every step of the engagement. With more than 30 years of experience our ‘Structured Approach’ has been proven to solve all types of business challenges.

We provide tangible solutions for your business challenge(s) through:

  • Identifying your current state of business.
  • Developing realistic, measurable and tangible goals and solutions.
  • On-site implementation of the planned improvements with your people
    at your facilities.
  • Concluding the engagement with a stable and sustainable long-term strategy.

We guaranteed our clients will receive tangible and measurable results.

Our ‘Structured Approach’

Our approach has helped many of our clients to achieve a higher than 3-to-1 return on investment.

We focus on identifying opportunities for improvement and implement the best solutions. We help clients in a wide range of industries solve challenges such as: technical, behavioral, profit bottlenecks, wasted time/materials, customer service and more.

We work collaboratively with your people to improve the day-to-day processes of your business functions that directly impact your profitability and service levels. By designing and building user-friendly management systems ensures your supervisors and their teams have the information and the right tools to make better business decisions.

How We Work

Our Leaders

Our team is comprised of diversely talented professionals that offer our clients an array of creative thinking, strategic problem solving, and motivational teamwork.

Our consulting style is collaborative and participatory. We complete all our work on-site, and in partnership with your people. It’s important for us to always conduct our work respectfully, with honesty and integrity throughout the lifespan of the project.

Our firm proudly provides clients with impactful and sustainable change, and our team is the key to achieving those goals.

William Surphlis

President /Founder

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Brent Walters

Vice President of Operations/Founder

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Bill Cloke

Director of Operations and Training/Founder

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Michael Flemming

Vice President/Founder

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TJ Edmondson

Vice President/Founder

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William Surphlis

President/Founder

Industrial Business Administration, Durham College, Queens

Over 180 engagements, Certified Lean, Six Sigma, Margin Management, Leadership and Strategic Improvement Coach.

(647) 261-6486

(647) 261-6486

Bill’s job is to support Brooklin’s vision to improve the standard of living in the world.

He started his career more than 30 years ago as a Junior Management Consultant and has been a partner in two consulting firms as well as an award-winning manager at Alexander Proudfoot.

For 17 years, Bill managed Grant Thornton Productivity Improvement where his team of consultants delivered consistently for their clients, in every province and territory in Canada. In addition to the Canadian projects, GTPI also worked in the US, Europe and China, when their Canadian clients had operations outside Canada.

Bill’s industry experience is vast, covering a large geography as one of Air Canada’s original million milers.

Bill strives to be at the forefront of technology, enabling clients to make the best use of data to manage operations. He has mentored many Master black belts and overseen process innovations which have truly made a difference.

Bill is an Industrial Engineer at heart. He relentlessly searches for ways to improve productivity, and to leverage his personal experiences and methodologies through his team of exceptional professionals.

Brent Walters

Vice President of Operations/Founder

BA - Trent, MBA - Athabasca

Over 75 engagements in Canada, US, Asia

(416) 500-0979

(416) 500-0979

Brent has been consulting for over 25 years and has experience working in most operating departments – sales, purchasing, planning, administration, scheduling, operations, warehousing and engineering.

Brent worked with three major international consulting companies prior to joining Brooklin Consulting. He has implemented productivity improvements in over 75 engagements throughout Canada, the United States and Asia. Brent has worked with well-branded companies in industries such as aerospace, hospitality and manufacturing. Always focused on sustainable financial results, Brent has helped his clients achieve millions of dollars inincreased profits.

Brent has also taught several university-level business courses to third-year graduate students at Seneca College and has an MBA from Athabasca University.

Bill Cloke

Director of Operations and Training/Founder

Eng. Physics – Queen’s, M. Eng. Mechanical – McMaster, CMC

Over 130 engagements, Training, Statistical Analysis, Lean

(416) 948-2834

(416) 948-2834

Bill is a Director of Operations & Training for Brooklin Consulting. He develops and delivers training programs and is responsible for building models to measure the results of improvement projects. He also helps determine operating parameters for statistical process control.

Bill’s career encompasses more than 35 years of experience in both consulting and line management. A seasoned facilitator and analyst, Bill has practical skills in operations improvement, logistics, Lean processing, strategic planning, training and statistical analysis.

Bill has worked on a wide variety of consulting projects, large and small, for both private and public sector clients, in many different industries. He was a Plant Manager in wire manufacturing and an Operations Manager at an aluminum plate mill. Bill has also been an instructor at Sheridan College in Ontario. Bill has improved operations in many manufacturing businesses but has a particular love for seafood operations – wild harvesting at sea, aquaculture and shore-side processing.

Michael Flemming

Vice President/Founder

HBA Richard Ivey School of Business, Certified Lean Six Sigma Black

Experience in aviation, steel, public works.

(519) 661-7879

(519) 661-7879

Michael is Vice President of Brooklin Consulting with experience managing both public and private sector engagements. He leads projects to execute improvements in productivity and margins. He focuses on enhanced supervisory performance and works with all levels of the organization to install a culture of continuous improvement.

Michael has led projects in several industries including real estate, insurance, aviation, manufacturing, mechanical contracting and public works. He is skilled in business intelligence, operations improvement, strategic planning, organizational design and management training. Prior to consulting, Michael worked as a productivity analyst for a large Canadian tech company.

Michael has a passion for transformational leadership and loves working with people to help them get the most out of their operations.

Michael graduated from the Richard Ivey School of Business, earning his HBA with distinction. He is a certified Lean Six Sigma Black Belt.

TJ Edmondson

Vice President/Founder

Lazaridis School of Business and Economics , Wilfrid Laurier

Experience in forestry, construction, distribution

(705) 718-7583

(705) 718-7583

TJ is Vice President of Brooklin Consulting. Prior to the creation of Brooklin, he was a Results Manager with Brooklin’s predecessor Grant Thornton Productivity Improvement.

TJ’s experience includes strategic business planning, project management, business integration, layout optimization, productivity improvement and sustainability. He has worked in a variety of industries including: aviation, consumer packaging, distribution, financial services, food processing, forestry, manufacturing, mining and real estate development.

TJ has worked with various types of organizations including large multinationals, Indigenous, public service and family-owned businesses. TJ’s practical skills in facilitating operational, strategic and behavioural change have delivered both human capital and financial returns for his clients.

TJ is a graduate in Economics from the Lazaridis School of Business at Wilfrid Laurier University. He served as a Governor and Senator on Wilfrid Laurier’s academic and operational governing bodies and was a member of the Students’ Union Board of Directors.

Our Partnerships

We regularly seek like-minded credible partners from both public and private sectors who share our dedication to helping support and promote Canadian talent and business.

Our Partners Include:

CCAB
CCAB logo

Facilitating sustainable business relationships between Aboriginal peoples and business in Canada.

ESOP
ESOP logo

Promotes the concept of employee share ownership plans (ESOPs) for business in Canada.

UnGlobal Compact
unglobal logo

Aims to mobilize a global movement for companies to align strategies and operations with universal principles on human rights, labor, environment and anti-corruption.

Team Horton’s Curling
team horton's logo

We are in proud support of the Team Horton’s competitive women’s curling team from Ontario Canada.